What We Do

Arjay Residential Property Management will take care of the complete property lifecycle ensuring that your property is cared for, tenanted and continues to appreciate in value. The complete range of services offered ensures that you can be insulated from the day to day dramas of dealing with tenants but still be fully informed as to the status of your property and its tenants.

Initial

Owner Management

We will work with you to understand your expectations and determine market rental based on our extensive knowledge. We will also advise on owner responsibilities such as utilities and insurance.

Property Management

We will complete an initial assessment to document the state of the property. If necessary we will make suggestions as to how to enhance the property to improve rental income and also to minimise potential maintenance issues.

Tenancy Management

We will advertise the property through various sources. These include websites, newspapers, and relocation agents as well as dedicated letting agents to ensure access to the greatest possible number of potential tenants. We do not charge a letting fee therefore increasing the attractiveness of the property.

Letting

Owner Management

We will keep you informed of progress and make recommendations according to market conditions. Details on lease agreement, length of term and tenants are supplied.

Property Management

An initial inspection is carried out prior to commencement of the tenancy. Specific details on the overall condition of the property are recorded with supporting photographs. A comprehensive written report is produced, which is verified by the tenant, forming the base for all future property inspections.

Tenancy Management

We will show the property to potential tenants and make an early assessment as to their quality. If suitable we will complete a rigorous background check, including credit and detailed reference checks. We will sign a lease agreement, explaining all clauses in detail to tenants. A bond is collected and lodged with the Ministry of Housing Bond Centre.

Ongoing

Owner Management

Rents are transferred to owners on a monthly basis along with a financial statement. Owner access to key information is also available from our web site. We can provide payment of recurring accounts, such as council rates, insurance, etc on behalf of clients.

Property Management

Properties are inspected on a regular basis during each tenancy to ensure that they are being well cared for. We will also ensure that your investment is maintained and will arrange essential repairs as a matter of course. Suggestions on improvements or upgrading are advised and overseen if necessary.

Tenancy Management

Rents are collected from the tenants and deposited into a dedicated bank account. Any late payments are followed up immediately to ensure compliance with The Residential Tenancies Act. If tenants are found lacking in the care of a property appropriate and immediate action is taken.

“ We have been well pleased with the condition of the house. Despite our long absence we were able to walk in and be immediately struck by what a pleasant place it is, as opposed to being depressed about the depredations wrought by tenants! The property is in good order and we greatly appreciated your efforts to this end.”

D.Mclean

“Arjay Property Management has handled our family home and investment properties since 1999. Our employment is such that we have been at times required to live overseas for several years at a time and the worry of property management is always an issue. Arjay Property Management has always provided us with a highly professional service of property management. Issues such as the selection of clients, maintenance and payment of bills are always a worry. Arjay Property Management at all times have kept us informed of any issues relating to our properties. We know that property inspections are often an issue and Arjay Property Management have always provided us with a regular comprehensive inspection report which will often include maintenance issues that may be 'up coming'. We would recommend any clients wishing to rent out their private homes or rental properties first approach Arjay.”

Lou and Judith Gardiner

“The last 12 months have been a pleasure. During my recent search for rental properties I've come to appreciate the work you do. You're doing a great job taking care of your clients, both property owners and tenants.”

D. Villacorte (Tenant)

“Thank you for the excellent service you provided during the past two and a half years. It seems unlikely that we will go overseas again on a long assignment but we will certainly turn to Arjay again if we do so.”

Michael Green

“Good to hear about the new tenancy. I have to say we are really pleased with the job you have done for us over the last 4 years. You have run things very smoothly for us. We have an apartment in Melbourne that we have rented out as well and it has been a nightmare for us as the property management company we have there has been very sloppy. We have had 3 tenants in a row do a runner owing rent. All of our experience there just highlights what a good job you do for us in Wellington. Again, thanks, we appreciate your professional approach.”

L. Melody

“Arjays have provided excellent service over the 25 plus years we have been using them and I have absolutely no hesitation in recommending them to others. They are very professional prompt, responsive and provide a quality service at a competitive price.”

Rama Durie